Matthew Cochrane, Communications Supervisor
Phone: 609-926-4065 (Administrative Only)
The Egg Harbor Township Police Department operates an efficient Public Safety Communications Center, which serves as the 9-1-1 Public Safety Answering Point (PSAP) and emergency dispatch for Egg Harbor Township and our adjacent shared-service partners, the Cities of Northfield and Linwood. As a unit integrated with the agency's mission, the Center also provides our residents with a service that is agile and scalable to help implement new tactics and strategies to deter crime and provide better service as they emerge. The service area of the 9-1-1 PSAP encompasses approximately 21.5% of Atlantic County's total year-round census population.
The State's 9-1-1 System is your direct connection to emergency services. Below are some learning resources about 9-1-1:
9-1-1 Where is Your Emergency? Facts, Tips, Information
9-1-1 Information from the National Emergency Number Association (NENA)
State of New Jersey: Making 9-1-1 Calls
State of New Jersey: 9-1-1 and the ADA
State of New Jersey: 9-1-1 For Kids
Can 9-1-1 be used if I use a TTY phone due to a hearing impairment or speak a different language?
Yes. The 911 Center's equipment is capable of detecting and interacting with TTY-enabled telephone calls, as used by some with hearing impairments, and the operators have access to an emergency language translation service to accommodate a variety of languages and dialects. Some hearing-impaired callers may utilize a Video Relay Service, which you can learn more about from the FCC website or from Wikipedia. Remember, if you can do so, providing the address or location of where your emergency has occurred is one of the most important pieces of information that you can give to allow us to send help.
What types of questions might I be asked?
As a 911 caller, the information that you provide is essential information to provide for emergency response in the initial phases of an event. The information that you provide is necessary for the dispatcher to understand the type of event and the resources that will be sent. For example, medical emergencies may require the dispatcher to ask you several detailed questions to determine if advanced life support units, aeromedical helicopters, or Fire Department support is needed. For law enforcement calls, important information may include clothing and vehicle descriptions and direction of travel. At times, you may be kept on the line as units respond in order to monitor your emergency or develop additional pertinent information. For all calls, some of the most important information that you can provide is where the event has occurred and a telephone number where we can reach you, should the call be dropped or disconnected.
Our Communications Center serves as the 9-1-1 Public Safety Answering Point (PSAP) and emergency dispatch for several emergency service agencies. It is staffed by civilian employees that are specially trained in emergency call-taking, pre-arrival medical instruction, CPR, and a variety of other specialized tasks such as the operation of State and National databases for wanted persons and motor vehicles, and radio system operation. Each Communications Officer participates in several hours of in-service training annually to maintain certifications, including Emergency Medical Dispatch, required under NJSA through the New Jersey Office of Emergency Telecommunications Services. While not required, several staff members have additional training in areas such as fire service dispatch, instructional methods, and communications management, while others also serve as Instructors for various subjects.
The operation is titled as the Communications Unit and organized within the Police & Community Services Bureau, commanded by Captain Raymond Davis. Everyday administrative operations are supervised by a Communications Supervisor. The Police Department also operates the Master Communications Officer (MCO) program, which recognizes an employee's ongoing professional development and involvement, with a target goal of an MCO being assigned to each working squad. The operation derives other benefits from the support services offered under the Police Department's umbrella.
Full-time operators are augmented by a part-time workforce that is used to maintain consistent staffing or to provide extra manpower where needed, making this position a flexible consideration if this work appeals to you. Most hiring announcements will require applicants to hold State recognized certifications for 911 and EMD prior to offering (The State maintains a training offering calendar here). Other requirements and job duties are discussed under the recruitment materials on this website.